Cancellation & Modification Policy

Until your order goes to print, you can still change or cancel it. Below: what can be changed, how long you have and what your email should include.

Changing an order

What can I change?

• Garment style, size or color
• The artwork, swapped for a different Nortpolh design at an equal price
• The shipping address

What are the conditions?

• We must receive your request inside 6 hours of checkout, while printing has not yet begun.
• When printing begins, the item is fixed. When the parcel ships, so is the address.
• If a change moves the price up or down, you approve the new total before we go ahead.

Cancelling an order

Cancellations made within 6 hours, before printing begins, are refunded in full within 5–10 business days, using the original payment method (card or PayPal). From the moment printing begins, cancelling is no longer possible. If such an order later arrives damaged, defective or wrong, our Return & Refunds Policy still applies to it.

Why is the window so short?

Your order reaches our print partner shortly after checkout. Because each item is made for one person, it can neither return to a shelf nor go to another buyer. Hence a brief window that closes as soon as printing starts.

How do I ask for a change?

Send an email to [email protected], with “Order change” or “Order cancellation” as its subject, containing:

• The order number
• The full name entered at checkout
• The exact change you want, or just “please cancel”

Every request gets an email reply. Nothing from us within one business day? Look in your spam folder, then write again.

Contact details

Last updated: October 23, 2026