Contact Nortpolh

Email is the quickest route to us. You get every answer in writing, and the whole conversation about your order stays in one thread.

How to reach us

Email: [email protected]Support desk: 9:00 AM to 5:00 PM Pacific Time, Monday to Friday. Support is offline on weekends and U.S. federal holidays.
Typical reply: within one business day.
Phone: we do not have one. Support is email-only, which means you always keep a copy of what we said.

Our mailing address

Before you write: this is a business mailing address and nothing more. Nobody can drop in, collect an order or browse items there. It does not accept returns either, so please post something to it only if we have asked you to in writing. Every return or replacement starts with an email, and our reply spells out the steps that fit your case.

What can we help with?

• Choosing between sizes or styles ahead of an order
• Whether a delivery can make a particular date
• Edits or cancellations within 6 hours of checking out
• Carrier delays and tracking updates
• Items that turned up damaged, defective, misprinted or wrong
• Charges, payments and refunds

Asking about an existing order? Put the order number in your message. For damage or a wrong item, a clear photo saves a round trip. Many answers are already written up: Shipping Policy · Return & Refunds Policy · Order tracking · FAQs

Message us here

Fill in the fields below, and our reply goes to whichever email address you enter, within one business day.

Last updated: October 23, 2026