Frequently Asked Questions

Straight answers about ordering, paying, delivery, sizing, order problems and caring for your items. Cannot find yours? Email us.

About Nortpolh

Can I call you or stop by?

No. Nortpolh has no phone line and no premises to visit. Write to us by email and you will get a written answer.

Do you keep printed items in stock?

No. A print partner produces each catalog item once checkout is complete; we keep no finished inventory anywhere. Our About page walks through how an order travels from checkout to your door.

Ordering and paying

How can I pay?

Through PayPal, or by debit or credit card via PayPal’s guest checkout (no PayPal account required). PayPal Pay Later may appear too, where PayPal makes it available. Payment is taken in U.S. dollars at the time of ordering. Full details: Payment Methods.

Will I pay sales tax?

Where sales tax applies to an order, checkout works it out and lists it before you pay. On deliveries outside the U.S., import duty or tax is the recipient’s to pay on arrival.

Delivery

When will my order arrive?

Take production time and add carrier transit. You will find the complete U.S. and international table in our Shipping Policy, and a dated estimate on every product page. Orders placed after noon (12:00 PM) Pacific Time are counted from the following business day.

What does shipping cost?

Rates by destination sit in our Shipping Policy, and checkout confirms the exact figure before payment.

Will I get a tracking number?

Yes. When your parcel leaves production, its tracking number lands in your inbox, and the Track Order page shows where it has got to.

Sizing

How do I pick the right size?

We chart every garment style separately, in inches and centimeters, from flat measurements. Take something you already enjoy wearing, lay it flat, measure, and compare. Between sizes and fond of a looser fit? Choose the larger. Open the size chart

Problems with an order

Something arrived damaged or wrong?

Email a photo of what is wrong, along with your order number. The deadline is 30 days after delivery. Once approved, it is your call: replacement or full refund. Refunds land within 5–10 business days, on the card or account you originally used. Return & Refunds Policy

What if it does not fit?

Fit alone is not grounds for a return. Every piece is printed for one order, so a change of mind or a size picked without the chart cannot be taken back. Unsure which size to choose? Ask us before ordering; we are happy to help.

Is it too late to edit my order?

Not if printing has not started and checkout was less than 6 hours ago. Cancellation & Modification Policy

Care

How do I wash something printed?

Inside out, cold water, a load of similar colors, no bleach. Line-dry or tumble on low heat, and never iron over the print. Jerseys, jackets and Hawaiian shirts prefer cold water and drying on a hanger. Hats just need a damp cloth. Mugs and tumblers each carry a care note on their listing; follow that.

Group and custom orders

Do you take bulk or custom requests?

Email [email protected] describing the artwork, how many pieces you want and your deadline. We will reply with what is doable and the timeline, and you decide before anything is placed.

Something else?

Email [email protected]. The support desk runs 9:00 AM to 5:00 PM Pacific Time, Monday to Friday, and answers come within one business day.

Last updated: October 23, 2026