Order Tracking
Follow your order from the print queue to your doorstep.
Where is my order number?
Look in the confirmation email that arrives right after checkout, with a subject line starting “Your Nortpolh order”. Account holders can also open My Account › Orders. Enter the email address you used at checkout in the form below.
Check your order
What does my order status mean?
| Status | In plain words |
|---|---|
| Pending payment | Your order is in, but the payment has not cleared. |
| Processing | Payment received; your item is being printed and packed. |
| On hold | Something needs confirming, often the address or the payment. Watch your inbox for an email from us. |
| Shipped / Completed | Printing is finished and the parcel is with the carrier. Your shipping confirmation contains the tracking number. |
| Cancelled | The order was halted before printing, and any payment has been returned in full. |
| Refunded | Money is on its way back to the payment method used at checkout. |
How long will it take?
For production days, transit by destination and the full expected timeline, see our Shipping Policy.
My tracking number shows nothing yet
A label usually gets its first carrier scan 24–48 hours after it is created. Still nothing after 72 hours? Email your order number to [email protected] and we will chase it.
What if my parcel is lost or damaged?
Write to us when tracking has been still for 7 days, when a parcel shows as delivered but is not there, or when your item turns up damaged. You have 30 days from delivery or, when a parcel never came, from the day its delivery estimate ends. We then raise a claim with the carrier, and once the carrier confirms what happened, a replacement or a full refund is yours to choose. Every rule appears in our Return & Refunds Policy.
Anything else?
Write to [email protected]; answers come within one business day.
Last updated: October 23, 2026